How can I contact CARUBINA direct?

For any questions you can contact us everytime via email to We will answer all emails within1-2 hours.

If you wish a personal consultation, you can call us during working days from 09am-4pm at the following telefone number: 0049 *****/******

How can I find out which size fits best for me?

You find on every style a size chart for your orientation. The measurements you can see on this chart are measured on flat garment. If you are not sure you can contact us via email to We will answer every email within a few hours.

Wie funktioniert der Umtausch / die Rücksendung von Ware?

In the case that you are not happy with your ordered piece or does not correspond to your preferences you can send it back within 14 days after you habe received the package. Please ensure that any product returned to us for a refund or exchange are un-worn, have no make up marks or stains on and are sent back with all orginal packaging and tags attached. A 3€ washing a repacking charge will be deducted from any refund if any of these rules are not adhered to.

Please add the full filled and legible return document to your return package. Your return will be processed within 3 working days after delivery and the purchase amount will be refund in accordance to the method of payment or exchange will be send out.

Shipping costs of returned goods are paid by the customer. Parcels with feight not prepaid will not be accepted!

For the shipping of an exchange we will not charge an additional shipping fee!

How can I claim an article?

In the case that an article we delivered is not fine you need to contact us via email and you can send it back free of charge. In this case we will send you a return document of our shipping company via email. Please send us an email to with a short explanation of the defect or you use our complaint form. If you choose for return another shipping company then ours you have to pay for the delivery. The claimed article has to be returned to us not later then 14 days after you have informed us about the claim. After having examined the case we will offer you a repair work, an exchange or a refund accorndance to the method of payment. The process time of a reclamation can take up tot wo weeks.

PLEASE NOTE: A WRONG ORDERED SIZE OR DISLIKEMENT OF AN ARTICLE IS NOT A REASON OF RECLAMATION! We reserve the right to request pictures of the defect before we authorize the return.

What should I do with incorrect delivery?

In this case please contact us via email to or fill in and send us the complaint form and send it to us. In such a case we pay fort he return delivery, by sending you a return document of our shipping company. If you choose for return another shipping company then ours you have to pay for the delivery.

How can I redeem a gift voucher?

You can enter the gift voucher code during payment process in checkbox „Discount Code“. The invoice amount will be deducted by the gift voucher value.

If you gift voucher coce does not work please contact us via email to and send us the gift voucher code.

In which countries will be delivered?

We ship worldwide

How much are shipping costs?

Shipping within Germany has a flat shipping rate of €5,50 with DPD or DHL.

For all other countries please find shipping costs in our shipping costs scedule.

Wann erhalte ich meine Bestellung / wie lange dauert die Lieferung?

A quick delivery of the ordered items is important for us. Therefore, you will receive your order within the rules in about 2-3 days after ordering (this statement is referring to private costumers in Germany and costumers from the EU, the organization of an export might take more time because of the costume). Different delivery times are listed in the product details and shown within your order.

Welche Zahlungsmöglichkeiten gibt es im Shop?What payment options do you offer?

  • Payment on Advance
  • PayPal
  • Creditcard
  • Immediate transfer (only for German customers)


If you have decided on the transfer on advance, your ordered items will be shipped immediately after we recieved your payment. The amount must be paid to the following account:

Kontoinhaber: CARUBINA GmbH
IBAN: DE60 3427 0024 0306 1512 00
Kreditinstitut: Deutsche Bank Haan

Please make sure that you state your order number for reason of payment, that we can process your order.


When paying by PayPal you will be directed to on There you will be prompted to log in to your PayPal password to. The data of your order and the invoice total will be automatically entered for your confirmation directly debited from your account. For more information please look under

Zahlung per Kreditkarte

Bei Zahlungen per Kreditkarte erfolgt die Abbuchung innerhalb einer Woche nach Versendung der Ware. Für die Zahlung mit Kreditkarte wird Ihnen das Zahlungsformular unseres zertifizierten Zahlungsdienstanbieters angezeigt. Sie werden nach der Kreditkartennummer, dem Ablaufdatum und der dreistelligen Kartenprüfnummer gefragt. Es besteht die Möglichkeit zwischen VISA, MasterCard, Diners Club und JCB zu wählen.

Bitte überprüfen Sie den Status Ihrer Bestellung. Die Zahlung per Kreditkarte ist erst erfolgreich abgeschlossen, wenn der Status “Verarbeitung” lautet. Wenn der Status “Eingegangen” gemeldet wird,  war die Zahlung per Kreditkarte nicht erfolgreich.

I’ve forgotten my password

If you have forgotten your password, please click on the link to follow. You will then receive an email with a new password. You can personalize this later in your customer-information again and change it.
Click here to request a new password.

How can I become a CARUBINA retailer?

If you are interested to run CARUBINA products in your store please send us an email to

How do I clean my CARUBINA products best?

A detailed care instruction you find on the piece itself and on the product side of our shop.